(Find out more about the General Data Protection Regulation here)

My Virtual Concierge. Privacy Policy - From 25th May 2018

Thanks for visiting my website and choosing my services. Personal integrity is important to me and I take your privacy seriously.

Here you will find out for example what personal data I process about you, why and how I do it, where it came from, who is involved, and how it is lawful for me to do it.

I encourage you to read this Privacy Policy and to use it to help you make informed decisions – by continuing to use my website and services, you confirm that you have read and understood this Privacy Policy in its entirety.

You can contact me if you have any questions regarding this Privacy Policy or any questions regarding your personal data. You can always contact me by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. 

This Privacy Policy aims to provide you with sufficient information regarding our use of your personal data, including providing you with answers to the following questions and is relevant for anyone visiting my website, using my services, outsourcing to fulfil your requests, products or otherwise interacting with me.


What is personal data?

Personal data is all kinds of information that can identifying a physical person. e.g. name, address, phone number but the more obscure data including log, encrypted, electronic I.D’s, IP address just to mention a few.


What is processing of personal data?

Processing of personal data is every action that is taken in relation to personal data, regardless of whether it is done in an automated way or not. Common processing actions are collection, registration, structuring, storing, adaptation, transfer and deletion.


Website visitors and individuals telephoning or e-mailing


We have limited our website tracking but as some still exists e.g. location data, IP-number, cookie identifiers, unique identifier of devices you use to access and use the services and our websites, this data makes us the Data Controller - though we don’t actually ‘control’ this - our partners who design, host and maintain our website, do have access in order to provide the service.

MVC are also data controller for personal data processed when someone telephones request using our services.


Categories of personal data I may process

Identification information: e.g. ID, passwords or equivalent, especially as a client (giving under contract)

Contact information: e.g. name, address, phone number, email or equivalent

Financial information: e.g. bank details, card information, financial transactions or equivalent, credit history (including credit score), information related to invoices that we have issued.

Information related to legal requirements: e.g. Accounts and HMRC, law and governing bodies as required under UK law.

Behavioural and tracking details: e.g. location data, behavioural patterns, personal preferences, IP-number, cookie identifiers, unique identifier of devices you use to access and use the services and our websites


How will we not use the information about you?

I will never use any personal data for any purposes than those listed in this Privacy Policy, unless I  have your written consent or inform you prior to fulfilling your request in my course of providing the service you have asked for or a purpose that is compatible with and in accordance UK laws and regulations.  I will not share your personal date unless I am ordered to do so by Law.


Third party service providers

I have researched and obtained Privacy Policies or Privacy Shield agreements with service providers that I use in order to provide my services to you, these are but not limited to:

Google - US

Kashflow - UK

Dropbox - US

GoCardless - UK

Webmadness - UK

3 Mobile Network - UK

UK2 - UK

To learn more about Privacy Shield, which is an agreement on protection of personal data between the EU and the US, please read here: or


How long do we store your personal data?

I only retain your personal data to comply with legal and regulatory requirements. Your personal data will be anonymised or deleted once it is no longer relevant for the purposes for which it was collected.

See below for examples of the retention periods:

  • Preventing, detecting and investigating money laundering, terrorist financing and fraud: minimum five (5) years after termination of the business connection
  • Bookkeeping regulations: seven (7) years

You have the right to ask about your data and what I hold on you at any time.  You have the right to request that data is removed and no longer held, other than for lawful and legal requirements in compliance with UK law.


We use cookies to:

Understand and save user's preferences for future visits.

  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

  • If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to:

My Virtual Concierge

52 Ranelagh Road





If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


MVC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st May 2018.