Full Printable Terms and Conditions available on request

The short and sweet version:

If you request it and it is undertaken by us: you agree to pay for it.

The longer legal version:

DEFINITIONS:-
“Associates” Employees, subcontractors or agents acting for either the Company or a Third Party Supplier
“Charges” The prices for Services set out on the Client’s On-line Itinerary
“Client” the person, firm, company, organisation requesting the Services
“Company” trading as My Virtual Concierge (MVC)
“Contract” The Order for Services set out in the On-line Itinerary and these Terms shall together constitute the Contract between the Company and Client
“On-line Itinerary” The selection of Services made by the Client and contracted for on-line or verbally..
“Services” All services or introductions to services or information provided by the Company or a Third Party Supplier to the Client as advertised on the Company’s website and as particularly set out and agreed to by the Client on its On-line Itinerary.
“Third Party Supplier” Shall be any person, firm, company or organisation with whom the Company contracts for the supply of any Services to the Client.

1.0  General

1.1 The Company is in the business of either directly providing information and assistance and Services; providing recommendations, links and contacts with Third Party Suppliers; facilitating the obtaining of tickets and generally enabling Clients to take advantage of the various Services.
1.1 Whilst the Company will use its best endeavours to ensure that any Third Party Supplier used by it carries out the Services in the best possible way, the Company shall not be liable to the Client for any failure on the part of a Third Party Supplier or its Associates.
1.2  The Client fully accepts that the performance of any Third Party Supplier in connection with the Services selected by the Client is the responsibility of that Third Party Supplier, the Client agrees that any terms and conditions of any Third Party Supplier are deemed included and accepted by the Client when accepting these Terms. A Client wishing to see the full terms and conditions of any Third Party Supplier should request these from the Company. In particular, but without limitation, any Third Party Supplier force majeure terms, terms requiring a client to accept reasonable alternatives, or terms regarding timing of Services shall apply to the Contract.
1.3  The Company shall not be liable for any direct loss or damage caused by it or its Associates in any circumstances
1.4  The Company specifically excludes all liability for consequential loss, indirect loss or losses arising indirectly from any negligence or breach of contract by the Company or its Associates
1.5 The Company shall have no liability for any losses, costs or damages, howsoever caused, by any of its Third Party Suppliers or Associates.

2.0 Client’s Responsibilities

2.1 The Client shall make all payments requested by the Company in connection with the obtaining and ordering of Services and in time to ensure full payment is made prior to the Company becoming committed to any Third Party Supplier.
2.2 The Client acknowledges that the Company shall have no liability or responsibility whatsoever in respect of any payment made under the Client’s credit card facility or any other payment facility provided to the Company under authorisation of the Client.
2.3  The Client is responsible for complying with any Government or any other authority consents or licences in place in connection with the Services, e.g. age restrictions, and the Company will have no liability for such compliance.
2.4 Any payments made to the Company by a credit card transaction shall be liable to a handling charge of 5%  and debit cards £1 per transaction.
2.5  The Client is responsible for any costs incurred by the Company as a direct result of a Clients request and authorisation.

3.0  Complaints

3.1  Any complaint about the way in which the Company has handled a Client’s request for Services or conducted itself should be addressed to a Director of the Company. In the event the Client wishes to make a complaint about the conduct or performance by a Third Party Supplier, these should be directed to that Third Party Supplier rather than the Company, with a copy to the Company for information purposes.

4.0  Cancellation

4.1 The Client shall remain responsible for payment in full of any Services where such Services have been ordered by the Company.
4.2 At the Client’s sole discretion, and where permitted under the terms of business of a Third Party Supplier, the Company may reimburse a Client in part. The Client agrees that there is no right to reimbursement.